Shipping policy

At Ha

Shipping Policy

Last Updated: September 3, 2026

At Hakai Culture, we are committed to providing a simple, transparent, and reliable shipping experience. This Shipping Policy applies to orders shipped within the United States.

By placing an order with us, you agree to the terms outlined below.

1. Shipping Costs

Standard Shipping

We offer FREE standard shipping on all orders within the USA.

No Hidden Fees

We do not charge hidden processing fees or additional shipping surcharges. Any applicable shipping charges or taxes will be clearly displayed during checkout.

2. Processing and Delivery Time

Our estimated delivery time includes both order processing and shipping time.

Order Cut-Off Time: 17:00
Processing Time: 1–2 business days
Shipping Time: 3–5 business days
Estimated Total Delivery Time: 4–7 business days

Orders are processed Monday through Friday, excluding public holidays.

Orders placed after the daily cut-off time, on weekends, or on public holidays will be processed on the next business day.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control.

3. Shipping Address Changes

If you need to change your shipping address, please contact us within 24 hours of placing your order at:

support@hakaiculture.store

We will make reasonable efforts to accommodate address-change requests. However, once an order has been shipped or transferred to the shipping carrier, we may be unable to change the delivery address.

4. Order Cancellation

Before Shipment

You may request cancellation within 24 hours of placing your order. If the order has not yet been processed or shipped, we will issue a full refund to your original payment method.

After Shipment

Once an order has been shipped, it cannot be canceled. You may refer to our Return Policy for information about returning an eligible order after delivery.

5. Order Tracking

After your order has been shipped, we will send a shipping confirmation email containing your tracking number and, when available, a link to the carrier's tracking page.

Tracking information may take 24–48 hours to become available or update after shipment.

6. Damaged Packages

We carefully package our products before shipment. If your order arrives damaged, please contact us within 7 business days of delivery at:

support@hakaiculture.store

Please include:

Your order number
Photos of the damaged package
Photos of the damaged product

After reviewing the information, we will determine the appropriate resolution, which may include a replacement or refund where applicable.

7. Missing or Lost Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbors, or the delivery location.

You may also contact the shipping carrier directly. If you still cannot locate your package, contact us within 7 days at:

support@hakaiculture.store

We will make reasonable efforts to assist you with locating the package or with the carrier's claim process.

8. Delivery Delays

While we work to meet our estimated delivery times, delays may occur due to circumstances outside our control, including carrier delays, severe weather, holidays, customs processing, or other unexpected events.

We appreciate your patience and will assist you with tracking information when needed.